Engineering @Sidetrade

Code, models & questionable amounts of coffee behind O2C Intelligence

Diagram of an enterprise agent decision layer routing customer events to rules, a decision model, a reasoning model or a human
platform

Enterprise agents need a decision layer

Jev made decision models the hot new thing. Enterprise agents need the layer around them, where bounded decisions run on models you own and fine-tune on your own outcomes.

23/10/2026·By Luke Hennerley·9 min read

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